Terms & Conditions

Your satisfaction is our first priority! 

We will gladly exchange any item if it arrives damaged or if (heaven forbid), an error was made in personalization. If the item is no longer available, exchange for another item (price adjustment will be made if warranted) or refunds less shipping charges will be processed. You choose, we oblige.

Please contact us and we will make it right!

Email - moesale@moesornaments.com

Enter Customer Service/product issue in the subject line

Please include a phone number so I can speak with you about the issue. I find old-fashion communication works best for me. Please give me the best time to return your call. Your caller ID will come up as Maureen Byrd - that's me!



SHIPPING

USPS First Class in the USA

ORDERS TOTALING $44.99 or more - Ship free to the same address

ORDERS LESS THAN $44.99 SHIP BY WEIGHT.


Orders shipping to Canada*** via USPS First Class International.

Orders ship within 3-5 days. We'll do our best to get them shipped sooner. We know you can't wait to see them!

IF FOR ANY REASON YOUR ORDER WILL BE  DELAYED YOU WILL BE NOTIFIED IMMEDIATELY.

***Please note: Import duties, taxes, and charges(typically collected upon delivery or pick-up) are the buyer's responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to buying to determine what the additional costs will be.***


TAXES


Included in the price